Deliveries and Returns

Definition

Delivery means the transfer to the consumer of physical possession of the good.

delivery time

The seller undertakes to ship orders within 48 working hours following validation of the order and subject to available stocks.

delivery time

The prepared order will be given to La Poste or its subsidiaries for delivery within 2 to 3 days in mainland France or Belgium.

Late delivery

In the event of a delivery delay of more than 5 working days, the customer must inform the seller's customer service who will take the necessary actions.

Place of delivery

The products are delivered to the address indicated by the customer on the order form.

Product compliance

If the product does not conform to the order, the consumer must send a complaint to the professional seller with a view to obtaining replacement of the product or possibly resolution of the sale.

Transfer of ownership

From the delivery date indicated in the order form, ownership of the product is transferred to the buyer, except in the case where full payment of the price has not been collected when ordering.